New Jersey’s Department of Human Services’ Medicaid Division signed a $76-million contract extension for Xerox to continue managing healthcare benefits for NJ FamilyCare, a federal- and state-subsidized health insurance program that provides access to affordable healthcare for uninsured children. Under its extended contract, Xerox will upgrade the program’s communications with citizens and implement new, cost-efficient processes for simplifying enrollment.
Xerox has supported NJ FamilyCare since 2005, processing applications, managing eligibility and enrollment, and operating a customer service center. To promote enrollment into the program, Xerox also conducts local outreach programs on behalf of NJ FamilyCare. Xerox works with community organizations to identify uninsured residents and educate participants on the managed care process. Equipped with mobile work stations at various public events, like health fairs, Xerox employees complete enrollment applications through secure online portals.
“Our priority is to partner with New Jersey to support as many NJ FamilyCare members as possible,” said Kevin Walsh, senior vice president and managing director, Eligibility and Insurance Exchange Services, Government Healthcare Solutions, Xerox. “That includes both encouraging people to enroll in the program and simplifying the experience – from application through enrollment.”
Xerox is deploying technologies that automate processes and provide NJ FamilyCare members with different options on how to access information about their accounts. For example, in addition to an Interactive Voice Response system, members will be able to access information through a secure Web portal, send a text message, or talk live to an agent. The text-message application will provide account balances, application and eligibility status, and enrollment details upon request. The enhancements will enable customers to make premium payments for their NJ FamilyCare accounts and quickly access application and eligibility status from a computer or smartphone. The updates aim to speed response times to customers and provide the convenience of having 24/7 access to their information.
New Jersey has long focused on making NJ FamilyCare more accessible and easier to use. In 2009, it was one of the first states to implement “Express Lane Eligibility,” which accelerates enrollment or renewal in Medicaid or Children’s Health Insurance Program (CHIP) by allowing use of income tax returns and school lunch program information for determining eligibility.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com or http://www.realbusiness.com. For investor information, visit http://www.xerox.com/investor.