Xerox (NYSE: XRX) has been named to the Gartner, Inc. Leaders Quadrant by Gartner Inc., in the 2012 Magic Quadrant Customer Management Contact Center Business Process Outsourcing report.
The Magic Quadrant is a proprietary research tool developed by Gartner that offers visual snapshots of a market’s direction, maturity and participants, and evaluates companies on completeness of vision and ability to execute.
“We live in a world that’s very connected, and customers expect, and even demand to receive immediate care from brands,” said Connie Harvey, chief operating officer, Xerox Commercial Services. “We feel being placed as a leader in the Magic Quadrant is recognition that Xerox is setting new industry standards in customer care through innovation, globalization and deeper, data-based understanding of customer needs.”
Through 54,000 customer management agents, Xerox handles more than 1.6 million contact center interactions daily in 175 global customer care centers, in 30 languages. Xerox provides customer care support to a range of industries including technology, communications, banking and financial services, travel, retail, education, government, pharmaceuticals and healthcare.
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With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries. For more information, visit http://www.xerox.com, http://news.xerox.com or http://www.realbusiness.com. For investor information, visit http://www.xerox.com/investor.
Gartner, Inc., Magic Quadrant Customer Management Contact Center Business Process Outsourcing, Worldwide, TJ Singh, Johan Jacobs, December 24, 2012.